Shipping policy

Shipping Policy

At Feet First E-Store, we understand that when you're experiencing foot pain or discomfort, you want your order as quickly as possible. We're committed to processing every order promptly and ensuring your insoles arrive safely and efficiently.

 

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding Singapore public holidays) after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation email.

 

Shipping Within Singapore

We currently deliver throughout Singapore using trusted courier partners.

Estimated delivery time is 1–3 business days from the date your order is dispatched.

Please note that delivery timeframes are estimates only and may vary depending on your location and courier operations.

 

Shipping Fees

Order Value	Shipping
Below SGD $300	Standard shipping fee (calculated at checkout)
SGD $300 and above	FREE Tracked Shipping

Shipping charges, where applicable, will be calculated and displayed during checkout before payment is completed.

 

Tracking Your Order

All orders of SGD $300 and above include complimentary tracked shipping.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number so you can monitor the progress of your delivery.

Delivery Attempts

If no one is available to receive your parcel, our courier partner may attempt a redelivery or leave instructions for collection, depending on their delivery policy.

Please ensure that your shipping address and contact details are accurate before completing your order. Feet First E-Store cannot be responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete information provided at checkout.

 

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at hello@feetfirstestore.com.

We will work closely with our courier partner to investigate the shipment and help resolve the issue as quickly as possible.

 

Delivery Delays

While we always aim to deliver your order promptly, delivery times cannot be guaranteed.

Feet First E-Store is not responsible for delays caused by courier services, adverse weather conditions, public holidays, customs procedures or other circumstances beyond our reasonable control.

 

International Shipping

At present, Feet First E-Store delivers within Singapore only.

We look forward to offering international shipping in the future. Please subscribe to our newsletter or follow us on social media for updates.

 

Need Help?

If you have any questions about your order or delivery, our friendly team is here to help.

Email: hello@feetfirstestore.com

Thank you for choosing Feet First E-Store. Every order is carefully inspected before dispatch to ensure it meets our quality standards, so you can shop with confidence and enjoy every step.